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Privacy Policy
Introduction
Gift Cards Galaxy attaches great value to the protection of your personal data. In this Privacy Policy, we want to provide clear and transparent information about how we handle personal data. We comply in all cases with applicable laws and regulations, including the General Data Protection Regulation (GDPR).
What Data We Collect
When you use our website, place an order, contact us or sign up for our services, we process your personal data that is necessary for the purposes stated below. This includes:
- Email address (when making orders, signing up, contacting us)
- IP address and device information
- Website behaviour and browser data
- First and third party data from cookies
- For KYC verification: full name, physical address, telephone number, copy of ID, proof of address
Why We Process Your Data (Purposes)
We process personal data for the following purposes:
- To process orders and deliver products
- For internal administrative purposes (accounting)
- To prevent theft, fraud, money laundering and terrorist financing
- To comply with legal obligations
- To send newsletters (with consent)
- For direct marketing to existing customers
- To improve our services and website infrastructure
- To ensure customer service
Legal Grounds
Personal data is processed on the following grounds: (i) performance of a contract, (ii) compliance with a legal obligation, (iii) legitimate interests of Gift Cards Galaxy, (iv) your consent (e.g. newsletter).
Data Retention
Transactional data is retained for 7 years after execution of the purchase agreement for accounting purposes. Data based on consent is retained for as long as your consent is valid. Data required to comply with legal obligations is retained for the period mandated by applicable laws.
Disclosure to Third Parties
We may provide your data to third parties if necessary for carrying out the purposes described above. This includes payment processors, KYC verification services, fraud detection partners, and other service providers. We ensure appropriate safeguards are in place before transferring personal data outside the European Economic Area.
Your Rights
You have the right to: (i) access your personal data, (ii) correct inaccurate data, (iii) request erasure, (iv) restrict processing, (v) object to processing, (vi) data portability, and (vii) lodge a complaint with the applicable data protection authority. To exercise your rights, contact our Compliance team at compliance@giftcardsgalaxy.com.
Data Security
We take reasonable precautions to protect your personal data using industry best practices: role-based access control, SSL encryption, secure connections (TLS), Multi-Factor Authentication (MFA), and regular employee training on data protection.
Cookies
We use cookies and other tracking technologies for the following purposes: strictly necessary cookies (required for website function), performance cookies (analytics), functional cookies (enhanced functionality), and targeting cookies (advertising). You can control cookie preferences through your browser settings.
Contact
For questions about this Privacy Policy, please contact our Compliance team at compliance@giftcardsgalaxy.com.